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Frequently Asked Questions (FAQ)

What is NINZIA and What is NINZIA PASTE?

NINZIA is a food brand developed by NINZIA Inc.

We are a Japanese Food Tech company based in Kobe and Osaka, producer of Konjac-based NINZIA PASTE (NP), the first ever natural food binder free of Gluten, Butter and Sugars!

We offer solutions for diabetes and other dietary restrictions, with our low calorie snacks and healthy alternatives!

Is NINZIA available internationally?

NINZIA products are available internationally, with select items accessible in 40 countries, including the US, UK, Canada, Australia, Germany, France, Japan, and various locations across Europe, Asia, and Oceania.

You can purchase through this website, or our Shopee (Singapore) page. We’re actively expanding our e-commerce presence to additional countries.

What makes NINZIA different from other food brands?

NINZIA offers a plant-based, gluten-free, sugar-free alternative to traditional food binders with NINZIA PASTE, a konjac-based binder. Additionally. we address diabetes and obesity dietary needs without compromising on taste or texture.

How can I contact NINZIA customer service?

You can contact NINZIA customer service by sending us an inquiry here!

Or click the message icon on right side below!

Where are your products sourced from?

Our core material, binding konjac, is manufactured in Hyogo, Our final products are manufactured in several places in Japan, such as Hyogo, Shiga.

Are your packaging materials recyclable?

We are continuously working towards more sustainable packaging solutions.While some of our packaging are from cartons However, due to Japan's humid climate and strict food safety regulations, some of our packaging materials may not be recyclable at this time. We appreciate your understanding as we strive to balance sustainability with ensuring the highest quality and safety for our products. Please propose better items for us if you know something innovative!

How long will it take to receive my order?

Various By Country!

For specific details on shipping times and costs, please refer to the respective platform, such as Shopee, our website, etc. Each platform will provide the most accurate information regarding delivery times for your order.

How much does shipping cost?

For room temperature products is 350¥(Within Japan)

For refrigerated products, Varies by region!

(Please check the delivery method for your area)

  • If you purchase a certain amount or more, the delivery method will change to Yamato Takkyubin. Prices vary by region, so please check the delivery method yourself in accordance with your region.

  • Please note that due to product reasons, if you purchase both ‘room temperature products’ and ‘refrigerated products’ at the same time, they will be shipped separately using the respective delivery methods

What is your return policy?

We will accept returns or exchanges at our expense in the following cases Please contact us using this form within 7 days of receiving the product.

1. If there is something wrong with the product

2. If the product is damaged due to an accident during shipping, etc.

3. If you receive merchandise that is different from what you ordered.

Please note that we cannot accept returns or exchanges other than those listed above.

dditional Information

  • We only accept returns or cancellations for defective merchandise

  • We will arrange for the product immediately after the order is placed

  • We do not accept returns or cancellations

Can I find allergen information for your products?

Yes, allergen information is provided on the back label of each product. Please check the label carefully to ensure the product meets your dietary needs.

Can I collaborate with NINZIA for a partnership or event?

Yes! please contact us through this inquiry form!